This Privacy Policy explains how [ADD: Company legal name] ("we", "us", or "our") collects, uses, stores, and protects personal information when you visit or use LenzGallery.com (the "Website"), create an account, purchase credits, or download images.
We respect your privacy and aim to handle your personal information responsibly. This policy describes what information we may collect, why we need it, and the choices available to you.
1. Who we are
LenzGallery.com is operated by:
Company name: [ADD: Company legal name]
Registration number: [ADD: Registration number]
Registered address: [ADD: Registered address]
Contact email: [email protected]
For privacy-related questions or requests, you can contact us using the details above.
2. Information We Collect
The information we collect depends on how you use the Website.
Information you provide directly
When you register for an account, purchase credits, contact us, or request support, we may collect:
- Full name.
- Email address.
- Account login details.
- Billing and transaction information.
- Communications you send to our support team.
- Other information you choose to provide when using our services.
We only request information that is reasonably necessary for the relevant purpose.
Payment information
When you purchase credits, payment information is processed through our third-party payment provider.
We may receive information such as transaction status, payment confirmation, payment method type, and limited transaction details required for accounting, customer support, or fraud prevention.
We do not intend to store your full payment card number on our own systems where payment processing is handled by an external provider.
Payment provider: [ADD: Provider name]
Please review the provider's privacy policy for further information about its handling of payment information.
Account and download information
When you use our services, we may record information connected to your account, including:
- Credit purchases and remaining balance.
- Download history.
- Purchased or accessed images.
- Order references and transaction records.
- Account-related support requests.
This information helps us provide the service, maintain accurate records, and assist with account or download issues.
Technical information
When you access the Website, certain technical information may be collected automatically, depending on the tools and services we use.
This may include:
- IP address.
- Browser type and device information.
- Operating system.
- Website access dates and times.
- Technical logs and security-related information.
The actual information collected depends on our hosting, security, analytics, and other technical providers.
3. How We Use Your Information
We may process personal information for the following purposes:
Providing our services
- Creating and managing your account.
- Processing credit purchases.
- Recording transactions and account balances.
- Providing access to digital downloads.
- Responding to customer enquiries and support requests.
Security and fraud prevention
- Protecting accounts and Website systems.
- Identifying suspicious or unauthorised activity.
- Investigating potential fraud or misuse.
- Maintaining the security and reliability of our services.
Legal and administrative purposes
- Maintaining appropriate business and transaction records.
- Meeting applicable legal and regulatory obligations.
- Responding to lawful requests from competent authorities.
- Establishing, exercising, or defending legal claims where necessary.
Website improvement
Where applicable, we may use technical or usage information to understand how our Website performs and identify improvements.
We will only use analytics or marketing tools that are actually implemented on the Website and in accordance with applicable privacy requirements.
4. Legal Basis for Processing
Where applicable data protection law requires a legal basis for processing, we may rely on one or more of the following:
- Contractual necessity: Processing information required to provide the services you request, such as managing an account or fulfilling a credit purchase.
- Legal obligations: Processing required to comply with applicable laws, accounting duties, or other regulatory requirements.
- Legitimate interests: Processing necessary for purposes such as maintaining security, preventing fraud, or improving our services, provided that these interests do not override your applicable rights.
- Consent: Processing based on your consent where consent is required, such as certain marketing or optional tracking activities.
The appropriate legal basis depends on the particular processing activity and the laws applicable to your circumstances.
5. Sharing Personal Information
We do not sell your personal information.
We may share relevant information with trusted third parties where this is necessary to operate our Website or provide our services.
These parties may include:
Payment service providers
Payment providers process transactions and may handle relevant payment and billing information.
Provider: [ADD: Payment provider]
Hosting and technical service providers
We may use service providers for website hosting, infrastructure, security, email delivery, and technical support.
Providers: [ADD: Relevant providers]
Legal and regulatory authorities
We may disclose information where required by law, legal process, or a valid request from an authorised authority.
Professional advisers
Where necessary, information may be shared with professional advisers, such as legal or accounting providers, subject to appropriate safeguards.
We aim to ensure that third parties only receive information that is reasonably necessary for their specific function.
6. International Data Transfers
Some of our service providers may process information in countries outside your country of residence.
Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure that the transfer is handled with appropriate safeguards.
Further details about relevant providers and transfer mechanisms may be made available upon request where required.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling contractual obligations, maintaining business records, resolving disputes, and meeting legal requirements.
The length of time information is retained depends on its type and the reason it was collected.
When information is no longer required, we will delete it or anonymise it where reasonably practicable, subject to any applicable legal or technical retention requirements.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
These measures may include access controls, security monitoring, and the use of appropriate third-party security services.
However, no online service or method of electronic transmission can be guaranteed to be completely secure.
9. Cookies and Similar Technologies
The Website may use cookies or similar technologies to support essential functionality, account management, security, and other permitted purposes.
Where applicable, we may also use analytics or other optional technologies to understand Website usage.
The cookies and technologies actually used on the Website will depend on its technical configuration. Where consent is required, we will request it in accordance with applicable law.
You may be able to manage cookies through your browser or any cookie preference tool provided on the Website.
10. Your Privacy Rights
Depending on your location and the laws that apply to your personal information, you may have rights such as:
- Requesting access to personal information we hold about you.
- Asking us to correct inaccurate or incomplete information.
- Requesting deletion of personal information where legally applicable.
- Asking us to restrict certain processing activities.
- Objecting to processing in circumstances provided by law.
- Requesting a copy of information in a portable format where applicable.
- Withdrawing consent where processing is based on consent.
These rights are subject to applicable legal exceptions and limitations.
To submit a privacy request, contact us at [ADD: Privacy email]. We may need to verify your identity before responding to protect your information.
11. Marketing Communications
We will only send promotional communications where permitted by applicable law and, where required, with your consent.
You can opt out of marketing communications by following the unsubscribe instructions in the message or contacting us directly.
You may continue to receive essential service-related communications, such as purchase confirmations, account notifications, or security messages.
12. Children's Privacy
The Website is not intended for children who are below the minimum legal age applicable to the services.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law. If you believe a child has provided us with personal information improperly, please contact us so that we can review the situation.
13. Third-Party Websites and Services
Our Website may rely on third-party services, including payment providers and technical platforms.
Those services may have their own privacy policies and terms. We encourage you to review the relevant third-party privacy information where appropriate.
We are not responsible for the independent privacy practices of third parties operating outside our control.
14. Changes to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our services, business operations, or legal requirements.
Any updated version will be published on this page with a revised "Last updated" date.
We encourage you to review the policy periodically to remain informed about how your information is handled.
15. Contact Us
If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact us:
Company: [ADD: Company legal name]
Email: [email protected]
Registered address: [ADD: Registered address]
We will review and respond to privacy enquiries in accordance with applicable legal requirements.